Develop practical, confidence‑building negotiation skills so you can reach better deals, protect value, and maintain strong working relationships in any situation. This negotiation skills training course is ideal for professionals who handle agreements, projects, or client relationships and need a clear, repeatable approach they can use the next day at work.
Learn about personal negotiation challenges and decide the outcomes you're looking for
Successful negotiation is collaborative and leaves people feeling good about what they've achieved. Top negotiators all possess 10 specific traits that we'll share with you
Discover the six stages of successful negotiation: Preparation, Boundaries, Listening, Clarity, Control and Closing
Deal with the negotiation games people play, from “Constant change of position” to “Splitting the difference”
Adapt to remote negotiations on the telephone, either one-to-one or on a group conference call. What to know if using email, and how to alter your approach in international negotiations
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Managers, team leaders and project managers who negotiate deadlines, scope, and resources. Sales, account management and business development professionals who negotiate prices, terms, and renewals. HR, procurement and operations specialists who handle contracts, supplier discussions or internal negotiations. Anyone who wants to feel more confident, less anxious and more in‑control in day‑to‑day negotiations at work
Format: Highly interactive, practice‑focused negotiation skills training course with role‑plays and coaching. Duration: Typically delivered a workshop (in‑person or live online), with options to tailor for your team size and sector. Location: Available onsite at your premises or as a virtual negotiation skills course for dispersed teams. For Groups
This negotiation skills training course includes expert facilitation, practical exercises, downloadable materials or handouts, and structured tools you can re‑use for preparation and planning future negotiations. Depending on the format you choose, it can also include pre‑work questionnaires and post‑course action plans to help you embed your new skills back at work.
Many negotiation skills training courses focus mainly on theory, whereas this programme is built around the six stages of successful negotiation and the real tactics you actually encounter, such as constant changes of position or last‑minute demands. The emphasis is on practising those stages in realistic scenarios, so you leave with a repeatable process you can trust in high‑stakes or everyday negotiations.
This negotiation skills training course can be delivered in‑person at your offices or as a live online workshop via video conferencing platforms. Both formats remain highly interactive, with group discussion, group breakouts and coached role‑plays to keep participants engaged and applying the skills in real time.
Typical delivery is negotiation skills workshop. Content can be tailored to your sector, seniority level and the kinds of negotiations you face, such as client contracts, supplier agreements, internal project negotiations or international deals.
The course is suitable for professionals with little formal negotiation training as well as experienced negotiators who want to update their approach. Exercises are pitched so that everyone can participate, but there is enough challenge for senior staff who regularly handle complex or multi‑party negotiations.
Alongside face‑to‑face scenarios, the course covers telephone, video and email‑based negotiations, including how to adapt tone and structure when you cannot see the other person. It also touches on cultural considerations in international negotiations so you can avoid misunderstandings and build stronger cross‑border relationships.
Yes, this negotiation skills training course can be delivered as an in‑house programme for a single organisation, which allows examples, case studies and practice scenarios to be tailored to your context. In‑house delivery also makes it easier to align the skills with your internal processes, pricing policies and commercial guidelines.
After the course, participants typically report greater confidence, better preparation, and improved ability to hold firm on priorities while preserving relationships. Organisations benefit from more consistent negotiation behaviour across teams, stronger margins, reduced discounting and fewer escalated disputes.
To discuss dates, pricing and the best format for your negotiation skills training course, complete the enquiry form on this page or contact us using the details provided. A member of the team will follow up to clarify your objectives, recommend an outline, and confirm next steps.
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The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
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