Course overview

Course details

  • Introduction & Objectives

    Understanding what the session is about, personal influencing challenges and desired outcomes

  • Influence & Impact —Definitions

    Influencing can be used positively or negatively according to ethics and values; assessing personal impact

  • Influence & Impact — E+R=O -

    Developing outcome thinking in order to plan your approach and behaviour – how to do this over virtual channels

  • Influencing Outcomes

    Using circles of concern and influence to increase effective action, discovering and applying influencing styles

  • The Steps to Effective Influencing

    Building rapport (being in sync with the other person), reflecting the other person’s needs, working for a decision

Learning outcomes

  • You’ll have a greater awareness of the kind of impact you make on others.
  • You’ll be able to approach situations purposefully, logically and conduct yourself positively.
  • You’ll know how to adapt your style to reflect your audience’s perspective and how best to reach agreement

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