Course overview

Course details

  • Introduction & Overview

    A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes

  • Understanding Emotional Intelligence (EI)

    Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people

  • Our Model

    An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for

  • Emotional Intelligence at Work

    Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change

  • Your Own EI & Your Client’s EI

    Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy

Learning outcomes

  • Now you're armed with the emotional intelligence knowledge and stratagems needed to interact to best advantage with clients and colleagues.
  • You can identify, assess and manage your own emotions and understand the emotions of others.
  • You have a working knowledge of how emotions and behaviours affect workplace performance.
  • You know how to regulate your emotions and behaviours and understand how to listen, persuade, influence and be assertive.
  • Your improved emotional intelligence is resulting in better working relationships.

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