Course overview

Course details

  • Focus

    Developing the right attitude, observing others, the rule of reciprocity and being present with people

  • Understanding your Audience

    Listening to understand, using questions effectively, developing empathy and remembering names

  • Physical & Visual

    Using powerful body language; eye contact, smiling and energy. Achieving balance and voice modulation

  • Virtual Rapport Building

    Connecting with others in meetings, via email and over the phone

  • Playing the Long Game

    Building rapport with people in senior positions, developing long term goals, putting it all into practice

Learning Outcomes

  • Through building virtual relationships and rapport you will establish a much deeper trust and understanding with both clients and colleagues.
  • Building rapport virtually will enhance your professional experience, making your work with people more productive, efficient and enjoyable.
  • You'll learn the understand the dynamics of rapport and what techniques to use to create and enhance it.
  • You'll learn to make building rapport a part of every encounter and know how to create it when it’s absent.
  • You'll learn to ways to demonstrate your understanding of others and so see eye to eye with more people.

Ready to book this course?








    Frequently asked questions

    It provides practical strategies to enhance your presence and communication during virtual meetings and video conferencing. You’ll master techniques such as using body language, eye contact, and voice modulation to engage participants and build rapport. These skills are essential for relationship building in virtual settings, improving business relationships and fostering more effective working relationships. By the end of the course, you'll be equipped to manage virtual business relationship management with confidence, creating stronger connections and building trust online.

    Building virtual rapport is crucial for nurturing business relationships and advancing your career. By enhancing your ability to create and maintain productive working relationships remotely, you’ll foster stronger connections with clients and colleagues. This course helps you develop effective communication skills and manage customer relationships more efficiently, both of which are key to business relationship management. These skills contribute directly to your professional development, opening doors to leadership roles and promoting long-term career growth in an increasingly digital workspace.

    This course offers essential skills for building and managing business relationships in a virtual environment. You’ll learn how to foster trust, develop rapport, and improve communication, all of which are critical for managing effective working relationships remotely. The course focuses on building long-lasting business relationships and strengthening customer relationship management, enhancing your ability to collaborate virtually. These skills will support your professional development, making you more effective in business relationship management and equipping you to succeed in a digital-first world.

    You may also like these courses

    Women leadership training course

    Women’s leadership: Becoming a leader training course

    Slide-deck skills: Training course

    Slide-deck skills: Training course

    Effective business writing: Training course

    Effective business writing: Training course

    Negotiation skills: Training course

    Negotiation skills: Training course