Course overview

Course details

  • Introduction & Objectives

    Enjoy a discussion around what you'll learn on the session. You'll look at any personal assertiveness challenges and decide your desired outcomes

  • Appreciating the Subject

    Learn to behave assertively including strategies, tools and techniques to cope with difficult situations and to keep you acting positively

  • Assertiveness Explained

    A look at assertive, aggressive and passive behaviour. Learn how to manage your reactions and the powerful effect this can have

  • Assertive Language

    Explore language choices and adapt your communication style to suit your audience. Discover how to make clear statements

  • Interacting with Others

    How to behave in an emotionally intelligent way and to understand people's personal rights, needs and boundaries in order to maintain perspective

Learning Outcomes

  • Now you can speak up assertively and cope with difficult situations.
  • In your improved interactions with colleagues, both parties feel respected, trusted and positive.
  • You can act positively, delegate effectively, work better to deadlines and possess greater confidence.
  • You can stand up for yourself and express legitimate opinions and needs, without hurting the feelings of others.
  • You know the difference between being aggressive and being assertive and can say 'no' with dignity.

Ready to book this course?








    Frequently asked questions

    This assertiveness training course is designed to help professionals develop assertive communication skills, enabling you to express your opinions confidently while avoiding conflict. Key benefits include improved self-esteem, the ability to handle challenging situations, and increased confidence when managing workplace relationships. By mastering assertive behaviour, you'll be better equipped to communicate effectively, delegate tasks, and earn the respect of your colleagues. This course is also an excellent complement to broader management training programs, helping you lead with confidence and clarity.

    This assertiveness course provides you with practical tools to handle challenging situations at work, such as difficult conversations with colleagues or superiors. You'll learn how to maintain assertive communication skills that allow you to clearly express your needs and boundaries without causing conflict. By mastering these techniques, you can confidently navigate workplace challenges, ensuring that your voice is heard while maintaining positive relationships

    Yes, our assertiveness skills course will teach you how to say "no" confidently and assertively, without feeling guilty or damaging relationships. This is crucial for maintaining your self-esteem and managing your workload effectively. By mastering assertive behaviour, you’ll set clear boundaries and manage expectations, even in challenging situations. This assertiveness training is ideal for building your confidence in both personal and professional environments, particularly for those in leadership or management roles.

    You may also like these courses

    Women leadership training course

    Women’s leadership: Becoming a leader training course

    Slide-deck skills: Training course

    Slide-deck skills: Training course

    Effective business writing: Training course

    Effective business writing: Training course

    Negotiation skills: Training course

    Negotiation skills: Training course