Course overview

Course details

  • Introduction & Objectives

    Enjoy a discussion around what you'll learn on the session. You'll look at any personal assertiveness challenges and decide your desired outcomes

  • Appreciating the Subject

    Learn to behave assertively including strategies, tools and techniques to cope with difficult situations and to keep you acting positively

  • Assertiveness Explained

    A look at assertive, aggressive and passive behaviour. Learn how to manage your reactions and the powerful effect this can have

  • Assertive Language

    Explore language choices and adapt your communication style to suit your audience. Discover how to make clear statements

  • Interacting with Others

    How to behave in an emotionally intelligent way and to understand people's personal rights, needs and boundaries in order to maintain perspective

Learning Outcomes

  • Now you can speak up assertively and cope with difficult situations.
  • In your improved interactions with colleagues, both parties feel respected, trusted and positive.
  • You can act positively, delegate effectively, work better to deadlines and possess greater confidence.
  • You can stand up for yourself and express legitimate opinions and needs, without hurting the feelings of others.
  • You know the difference between being aggressive and being assertive and can say 'no' with dignity.

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