The purpose of this Privacy Policy is to inform you of the types of personal information which we collect from you and how we use your personal information. We collect personal information from:
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
When someone visits www.workingvoices.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
When we receive an enquiry from you about our courses, we record your contact details including name, job title, business telephone number, email and postal address. We record this personal information in an electronic database and / or manual files in order to provide you with the information which you are seeking and also to follow up with you to enquire as to whether you have any questions or if you require any further information from us. Each time we contact you, we record a brief note on the file of the status of you enquiry. We will make contact with you at monthly intervals unless we are asked not to make contact again. In such a case, we will record this information on our system and ensure that your wishes are respected. Occasionally, we may send you newsletters unless you request us not to send you such communications.
Once a potential client becomes a client, we will use your personal information on the client record for the purposes of managing the business relationship with you. This may also include us contacting you on a monthly basis and making a record of such contact on our systems. Occasionally, we may send you newsletters unless you request us not to send you such communications.
Once a course has been booked, we collect personal information on the participants(s) from the client representative making the booking or from the participants directly. This includes name, business contact details and any other relevant information required for the purposes of administering the booking and delivering the training course.
In some circumstances, depending on agreements made between us and our clients and / or participants, feedback (written or oral) may be provided to the participant directly and / or to the client.
Under no circumstances, unless required by law or regulatory body, will we pass your personal information to any third parties, with the exception of our contractors who need such personal information to assist us in performing our contracts with our clients. We have contractual protections in place to protect any of your personal information which we need to disclose to our contractors.
We collect personal information from both prospective employees / contractors and employees / contractors including name, address, qualifications, employment history and bank account information. In the case of prospective employees / contractors, we use this personal information to assess suitability for the position applied. In the case of employees, we use this personal information for the purposes of administering the employment contract and in the case of contractors, for the performance of the contract into which we have entered. This includes identifying training needs, carrying out performance appraisals, making payments and scheduling work assignments.
We do not disclose employee / contractor personal information to third parties unless we are required by law or regulatory body or if we are using a third party to provide services to us for which they need such personal information. In such a case, we will ensure that we have appropriate contractual measures in place with such third parties for the protection of your personal information.
We take our obligations to protect your personal information seriously. Should you have any questions about privacy at Working Voices, please contact us.
In order for us to provide you with information about our services, we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing purposes Working Voices would contact you for additional consent.
We may pass your personal data on to third-party service providers contracted to Working Voices in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Working Voices’ procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will Working Voices use the personal data it collects about me?
Working Voices will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Working Voices is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Working Voices at your request, can confirm what information we hold about you and how it is processed. If Working Voices does hold personal data about you, you can request the following information:
Working Voices will need two of the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill or bank statement from the last 3 months, rent book.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Working Voices’ collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Data Protection Officer contact details Contact Name: Data Protection Officer 33 Queen Street London EC4R 1BR Dpo@workingvoices.com 0800 389 2639
Learn to tackle the day-to-day challenges faced by women in the workplace with confidence, control and conviction.
This fast-paced interactive talk delivered by our motivational keynote speakers provides insight on how women can communicate with more impact and how they can develop within a leadership role by enhancing their personal presence. Our women’s speakers aim to help you build the confidence to be included in meetings, and raise your visibility as an authentic and influential leader. This talk can be tailored to your business and any specific requirements you might have.
The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
All articles by Nick Smallman
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