Emails have revolutionised the way we communicate and do business.

But how many times have you received an email that has left you confused, resulting in you making contact with the sender for clarification? Or perhaps you receive some that are so badly written you simply don’t bother to read them.

The ability to write effective emails not only helps you to convey your message clearly, it also helps the recipient to take action.

Learning goals

Emails that are written well get their message across quickly and clearly. They will be logically ordered, easy to understand and have clear subject lines making them easy to file and retrieve.

During this course you will discover:

Plus, you’ll learn tips on how to manage your inbox and knowing when it is appropriate to email, or when a phone call or meeting may be more appropriate.

This practical and insightful course will teach you the email-writing techniques used by accomplished business writers.